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Ansell, Tony

Managing for quality in the financial services industry / Tony Ansell. - London New York [etc.] : Glasgow, : Chapman & Hall, 1993
. - XVI-344 p. : ill. ; 26 cm. - (Strategic management of financial institutions)

ISBN 0-412-47300-3
- Bibliogr. p. 338. Index
Serviços Financeiros /
Cota : 330/CAR/CAR