Bibliotecas do IPB Search for 'au:Valerie A. Zeithaml | Mary Jo Bitner'

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By Valarie A. Zeithaml, Mary Jo Bitner. McGraw-Hill 2000 . XXVIII, 620 p. 26 cm. 0-07-116994-6

By Valarie A. Zeithaml, Mary Jo Bitner. McGraw-Hill 2000 . XXVIII, 620 p. 26 cm. 0-07-116994-6

By Valerie A. Zeithaml | Mary Jo Bitner. Bookman 2003 . 536 p. 27 cm. 85-7307-972-X

By Valarie A. Zeithaml | Mary Jo Bitner | Dwayne D. Gremler. Bookman 2011 . 756 p. 28 cm. 9788577808465