| 000 | 00676nam a22002293 4500 | ||
|---|---|---|---|
| 001 | 98021 | ||
| 005 | 20250424090342.0 | ||
| 010 | _a978-1-118-92144-9 | ||
| 090 | _a98021 | ||
| 100 | _a20250424d u||y0pory50 ba | ||
| 101 | _aeng | ||
| 102 | _aUK | ||
| 200 |
_aService management and marketing _bLIVR _emanaging the service profit logic _fChristian Grn̲roos |
||
| 205 | _a4® ed. | ||
| 210 |
_aChichester _cJohn Wiley & Sons _d2015 |
||
| 215 |
_aIX, 522 p. _cil. _d24 cm |
||
| 606 | _aMarketing de serviȯs | ||
| 606 | _aServiȯ a clientes | ||
| 675 | _a658.8 | ||
| 700 |
_4070 _aGronroos _bChristian |
||
| 801 |
_aPT _bESACT _c2017116 _gRPC |
||